Client Transformation Stories & Comments
Greg Grazdan, Owner - Gov't Marketing & Procurement (GMP), Wimberley, TX
Why we focus on improving systems:
1. Eliminate key person risk by ensuring critical company and industry knowledge is documented, avoiding the potential for a significant setback to our company should we lose a key personnel.
2. Seamless role transitions where anyone can step into a role and make an immediate contribution and positive impact to my company.
3. The need to have a method for continual process improvement so we are doing things that make the most sense for the profitability of the company.
On working with an outside consultant
"...An outside consultant brings in thoughts and ideas that our group think might not have explored.
Having someone who can push me and drive me toward the improvement that I want and validate some of the things we've researched and considered. Rick Bertino has allowed me to explore these things for my company.
We've had the ability to add employees and their making an immediate impact on the company...95% effective with minimal learning curve.
Rick is going to push each member of the team to do their best and to drive systems in every aspect of the organization...and he is truly interested the growth of our company to help us realize the strategic visions for the company..."
Gleidson Cutis - Owner/Headcoach Fighteria Academy - Wimberly TX
"Business was a new world for me. Coming from Brazil a few years ago to realize my dreams as aprofessional fighter.
Thank God everything went well. I had a opportunity to open a fitness & martial arts business and Rick was very very important in this journey.
He guided me to this new world and helped me structure the business. I understand a lot after his assistance. Life felt lighter and business got better.
I recommend Rick for every entrepreneur who is looking to find more time for yourself and family and structure your business on the way to achieve the next level!
Claudia Schlegel - Owner BUTLER BUREAU - LUXURYSTAFF - Vienna, Austria
"Butler Bureau is a recruitment agency in Austria. With a view to growing the business and making myself redundant, I had the luck to choose Rick Bertino as my personal advisor as his expertise seemed the most suitable for me.
Rick has continually guided me through the challenging process of better managing my activity and ultimately bringing more structure to the work day.
This included adjustments in my personal and work life. Clearly defining strategic as well as operational goals was another area where Rick was very adept at assisting with division, content and formulation.
One of Rick's particular strengths is asking the right questions, being able to think his way into situations very well and giving valuable tips on entrepreneurship.
It is a valuable investment in oneself and the company and I can highly recommend Rick Bertino as a consultant and coach. "
Collin Fett - Fett Realty Team - Ames, Iowa
"When I started working with Rick, the number of fires in our business were at an all time high. With Rick's guidance we have gone fire by fire and put them out for good.
We are a property management company and our average delinquency when we started was over 50k and is now 10k!
And every other metric looks the same way, including most importantly our net profits going up!!!
This could not have come at a better time. My wife and I are due with our second baby girl in 2 months and if you were to talk to me a year ago I would say there is no way I can take two weeks off after the baby I would have to work in the hospital (like I did with baby number one, literally worked 10 hours day in the hospitals.)
I’m so grateful to have my life back I feel confident I can step out of my business for 2 weeks to focus on my family and a lot of this is due to Rick and his systems consulting!.....
Seriously, thank you Rick for all your help! :)"
https://fettmanagementllc.managebuilding.com/Resident/public/rentals
Dan Wildeboer - Owner of Draw Designs Ltd. - Alberta, Cananda
"Systems, systems, systems. I started working with Rick in early 2022 to improve the way we work at one of my companies. We sort of had processes and procedures that we followed but none of them were written down and we often veered away from the systems we had "in place". We had systems but they were not clearly defined.
With Rick, we have documented many of our systems and have become clearer on how we do what we do and why. From day one with Rick, it was obvious he knew what he was talking about and was clear on the direction I needed to take to get more of my time back as a business owner.
The things we have implemented have made me feel more organized and have relieved some of my fears. In my company, I am an information silo and we have documented many of the processes that I work on as a business owner. This gives me great relief as I know now that my wife could take over running the company in my absence...
In a couple of weeks we will be bringing the "Systems Mindset" to my entire team. I am very excited to have this happen and optimistic that the team will embrace this almost as much (or hopefully, more) than I have. This will move the company forward even more and we will thrive through what looks to be a bit of a tough time for our economy.
In the end, I would HIGHLY recommend Rick. He knows his stuff and he genuinely cares about you and your company. It has truly been a pleasure to work with Rick this year."
Nick Grant (L) & Freddie Crichton-Stuart (R)-Owners, Chipping Norton Self Storage - Oxfordshire, UK
"We are running the business in a new way - everything through the lens of a systems mindset.
We are completing what we started by making sure all our documentation and the way we operate as a company is systematized as much as possible so it can be run like a franchise if necessary.
Rick has an excellent grasp of what you are trying to achieve as a business and understands very quickly how best to help you get there."
Sam Mott - Owner, Wimberley Roofing - Wimberley, Texas
Sam's comments following an assessment of our work together
"1. Paced approach
2. Being more intentional, a personal objective.
3. Accepting the idea of slowing down in order
to speed up
4. A solution to having processes & procedures
5. Empowering people to make decisions
6. Saying no through delegation.
7. Good for me emotionally"
Sam Vilhelmsson - Owner Retina Lighting Company, Sweden
Our results were not predictable. I felt overwhelmed with my business and life as a whole and want to get clarity. I needed a way to make results more predictable.
After working with Rick we are ready for the growth. We have our foundation in place with our Strategic Vision and Operating Principles, and especially the platform for systematizing the company.
Rick has a very systematized way of thinking, and helped me see the value in keeping the systems clean and simples, and to make sure that the systems are kept free from clutter.
With Rick I have a external accountability partner with a push to make one go further, as well as pull to encourage in times when the daily whirlwind is consuming oneself.
Apricot Power Team, Wimberley, TX
Working with Rick has been extremely helpful with helping to organize our company. We've been in business for over 25 years and in that time things can really start to stack up that over time can lead to things being quite disorganized.
Finding information, onboarding employees and knowing how to properly structure our internal documents and files is now quick, easy and stress free for the first time in many years.
What used to take us time and frustration when looking for documents and files is now incredibly quick and easy, and having a streamlined process for onboarding was also very nice compared to onboarding in the past.
Also, having a strong structure and order of operations for our representatives to follow has also been a blessing.
Whether you're new and wanting to start off on the right foot and build a strong foundation, or you're an established brand Rick can be greatly beneficial.
Caleb , Operations Manager
Comments from former General Manager Jeremy Dixon
Jordan Grazdan - Senior Account Executive at GMP - Wimberley, TX
"Rick's systematic approach made it simple to organize and streamline our operations. With Ricks's help, we were able to spot low-value processes that used to eat up our time.
My favorite part of working with Rick is his reliable positivity and work ethic. No matter the project, Rick comes to the table with a can-do attitude, ready to bre
"Rick's systematic approach made it simple to organize and streamline our operations. With Ricks's help, we were able to spot low-value processes that used to eat up our time.
My favorite part of working with Rick is his reliable positivity and work ethic. No matter the project, Rick comes to the table with a can-do attitude, ready to break complex problems into simple solutions.
I have found Rick to be a self-starter with a wealth of knowledge and experience. He is a great asset, and I recommend him to anyone looking to get their team functioning with maximum efficiency."
John R. Weaver - CEO of Reynolds Commercial Capital - Abilene, TX
"...Rick gave me processes and systems which I could use to not only increase my chances of getting complete paperwork from clients who *swore up and down* that they needed funding yesterday (but then dodge my phone calls for months afterwards)
His process also helped me to screen-out the aforementioned "clients" who are likely just shopp
"...Rick gave me processes and systems which I could use to not only increase my chances of getting complete paperwork from clients who *swore up and down* that they needed funding yesterday (but then dodge my phone calls for months afterwards)
His process also helped me to screen-out the aforementioned "clients" who are likely just shopping me or are practicing deceptive business practices and never intend to pay back the loans anyway (and whom I'd rather not deal with/lose sleep over).
Rick was absolutely amazing to work with and I would **HIGHLY** recommend him to anyone! As Rick said to me, you'll never know what you could be doing better or more efficiently in your business until you talk to him
And I would agree 100% with that! You'll never know how much money you're leaving on the table (money/time/lost opportunities) until you talk to Rick!
Additionally, I would add that, "The most dangerous words in business are 'but that's the way we've always done it'."
God bless Rick! Thank you so much sir!"